• Mark George Jr

  2026/05/29

  

  There are many solutions under one platform- however there are pesky transfer limits, plus some debit cards cannot be added from the pre-pay bank services like Cash-App, and therefore not used, and every service used cost a fee, sometimes 2-on top of the monthly subscription. Also the app could be aot more user friendly, sometimes I open it and I cannot find my balance, at all, like as if it is being hidden from me. So ya, I'm done with this one! Could be good for some, but not for everyone.

• Kristen Tucker

  2026/05/06

  

  never again!! two weeks ago they couldn't find my deposit, and it wasn't until after 9 pm they "found" it.. and it just happened again. I do NOT recommend it. I decided to move to another banking app. very limited support help at all. Very disappointing..(in the beginning I always got it on time and now lately they've been a day or two late..so if you expect it on a Wed.. it'll be in on Friday..) NOT worth it at all. just don't. And I don't normally post this kind of stuff at all.

• Haley Weir

  2026/05/03

  

  Awful, I placed an order from walmart, usually when you do it holds a "temporary" charge, which is fine. With B9 they take the temporary charge and the final charge, so I have over $500 gone out of my account, it takes 30+ days for the temporary charge to be refunded which is absolutely ridiculous. I tried adding my external card, it doesn't let me add it, the identity confirmation doesn't freakin work, can't change my address, their chats never move pass "connected to agent". Not user friendly

• Talisa Thiele

  2026/07/02

  

  great app

• Tyria Bean

  2026/05/07

  

  So many flags but the last straw, I ordered something from Target and they charged me twice, one was processed and one was pending. It says it may take up to 7 business days to resolve but it's been two weeks now. I reach out to chat support and they say it will be resolved by 5/24..are you kidding me?? This has never happened to me with ANY other financial institution from brick and mortar banks to online banks. I just switched my direct deposit and when I get my refund I'm closing my account.

• Anthony Fiorentino

  2026/07/03

  

  it won't let me sign in

• Kristal Roberson

  2026/07/03

  

  Reliable, and help individuals in need. B9 don't give you upsetting assistance. They are the ones to reach out to, when you really need them. See for yourselves, life is meant to be easier.

• Poppy Lee

  2026/07/03

  

  I'm on social security disability it already took money out of my account to start this up but now it won't let me use my social security disability as a job

• Dylan Davidson

  2026/07/03

  

  play pretend to offer you alone and credit cards and to help you out if you need any money but really it's just another bank account there's no actually way to get any loans or anything from them even if you pay the premium pass not as long as they offer or credit they offer to loan you is through them is through a third party app or web so don't load it

• Danielle Robbins

  2026/07/03

  

  scam

Review Source: Google Play store public user reviews.