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Big Bus Tours

Big Bus Tours

4.4
Rating
1,000,000+ Downloads
6.0.1 Version
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Information

  • Category: Travel & Local
  • Price: free
  • Age Rating: Everyone
  • Available on: /
  • Developer: BIG BUS TOURS LTD
  • Updated on: Jun 22, 2026
Pros
  • Explore iconic landmarks easily
  • Real-time bus tracking feature
  • Flexible hop-on, hop-off access
  • Audio guides in multiple languages
  • Exclusive discounts and offers
Cons
  • Limited route options available
  • Inconsistent bus schedules often
  • High ticket prices for families
  • App navigation can be confusing
  • Customer support response delays

User Reviews

(6.26K Reviews)
  • Amanda Rust
    2021/05/24

    Took a tour today and attempted to use this app. Live tracking didn't always work and, even when it looked like it was working, it wasn't accurate. A stop was wrong in comparison with the pamphlet we received on the bus. All of these issues caused us to waste a good hour and a half of our one day tour. Disappointed in the app and the tour.

  • A Google user
    2023/04/27

    Was not very helpful. Audio via headphones play mostly music instead of a guided tour and information. Bus stop numbers shown on the app are not reflected on bus stop signs. The bus ended abruptly at the farthest point from our hotel, so we had to pick up a cab. It is listed that it ends at 5:45pm, but it ended at 5:00pm. Would not use this again.

  • Théo Dianov
    2026/06/07

    The interface is very awkward. After purchasing a ticket, you can't find information about the date or time of travel. When you want to find out how to get to a stop, the app doesn't help you navigate to the navigation app. Finding help is very difficult. There is a useless AI agent who doesn't know the answers to questions.

  • Jbs Smith
    2026/06/07

    This app is terrible. Do not book anything in advance. You pay less at the stop point. France, England, New York Paid lots of money booking in advance.

  • Kristin Morin
    2026/04/23

    The best feature, the one that shows details about each stop, including when the next bus should arrive, just shows a blank screen. Fix your app.

Review Source: Google Play store public user reviews.

FAQ

Can I submit suggestions or feedback to Big Bus Tours?

Yes, users can submit feedback through the app or contact customer support via their website.

Does Big Bus Tours collect my personal data?

Yes, the app may collect personal data for booking and customer service purposes, as outlined in its privacy policy.

Does Big Bus Tours support offline use?

Yes, the app allows users to access certain features offline, such as maps and tour information.

How do I cancel my Big Bus Tours subscription?

Since there is no subscription, users can simply choose not to purchase tickets or services.

How much does a subscription to Big Bus Tours cost?

The app does not have a subscription model; users pay for individual tour tickets instead.

How to use Big Bus Tours

How can I contact customer service for the Big Bus Tours app?

You can contact customer service through the app's help section or visit the official website for support options.

How do I log in to the Big Bus Tours app?

Open the app and tap on the login button, then enter your email and password to access your account.

Is there a way to activate my Big Bus Tours app account?

If you need to activate your account, check your email for a confirmation link sent during registration. Click the link to activate.

What is the customer service number for Big Bus Tours?

The customer service number can be found in the app under the contact section or on the official website.

What's New

  • This update includes general improvements to keep your journey smooth.