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ArriveCAN

ArriveCAN

4.8
Rating
5,000,000+ Downloads
3.6.11 Version
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Information

  • Category: Business
  • Price: free
  • Age Rating: Everyone
  • Available on: /
  • Developer: CBSA-ASFC
  • Updated on: Mar 18, 2026

ArriveCAN is an electronic system that is used by the Canadian government to collect and process information from travellers who are entering Canada. The system is designed to help reduce the spread of COVID-19 and other infectious diseases by allowing travellers to provide their personal and travel information to the government before they arrive in Canada. To use ArriveCAN, travellers are required to download the ArriveCAN app on their mobile device and provide their information through the app before they arrive in Canada. This information is then used by the government to process the traveller's entry into the country. ArriveCAN is mandatory for all travellers who are entering Canada, and failure to provide the required information may result in delays or other consequences.

Features & Highlights

  • Easy Registration Process - The ArriveCAN app offers a streamlined registration process that allows users to input their information quickly. For example, when I recently traveled to Canada, I was able to complete my registration in under five minutes, ensuring a hassle-free entry.
  • Real-Time Updates - One of the standout features of the app is its ability to provide real-time updates regarding travel restrictions and guidelines. During my trip, I received timely notifications about any changes in border policies, which helped me stay informed and avoid any potential issues at the border.
  • Health Declaration Submission - ArriveCAN simplifies the process of declaring your health status prior to entry. I found this particularly useful when I had to provide proof of vaccination and undergo a health screening, allowing me to present all required documentation in one go.
  • Multi-Language Support - To cater to a diverse user base, the app supports multiple languages. As a frequent traveler, I appreciated being able to switch to my preferred language, which made navigating the app much easier and more intuitive.
  • Compliance Tracking - The app keeps track of your compliance with local health regulations, reminding you of important deadlines, like mandatory testing. This feature was invaluable on my return trip, as it ensured I didn't miss any crucial steps.

Real Experience Using ArriveCAN

Application Scenarios

As someone who frequently travels between the U.S. and Canada for both work and leisure, I can’t emphasize enough how much the ArriveCAN app has streamlined my travel experience. On my last business trip, I used the app to submit my health declaration before arriving at the Canadian border. Knowing that the information was already submitted allowed me to breeze through customs, saving me valuable time that I would have otherwise spent filling out forms at the border.

Moreover, the app has been an essential tool during the pandemic. When regulations were changing almost daily, the real-time updates feature kept me informed about any new requirements. For instance, I received a notification just a day before my flight, reminding me of the latest testing requirements, which I hadn’t initially considered. This proactive approach alleviated my stress significantly.

User Experience

My overall experience with the ArriveCAN app has been overwhelmingly positive. The user interface is sleek and intuitive, making navigation a breeze even for those who may not be tech-savvy. I particularly appreciate the clean layout, which allows me to find what I need without sifting through unnecessary clutter.

The workflow of the app is straightforward. After registering and filling in my health information, I received an easy-to-follow checklist to prepare for my journey. Each feature was logically placed, and I never felt lost or confused about what to do next. Performance-wise, the app has been responsive with minimal lag, even during peak travel times.

In terms of overall feelings, I can genuinely say that ArriveCAN has made my travels less stressful and more organized. I now feel empowered to travel, knowing I have all the necessary information and documentation at my fingertips.

Pricing

The best part about the ArriveCAN app is that it is completely free to download and use. There are no hidden fees or premium features that require payment, making it accessible for all travelers. This transparency in pricing is especially appreciated, considering the various expenses that come with traveling.

Updates & Support

ArriveCAN is regularly updated to ensure compliance with the latest travel guidelines and user feedback. I have noticed several updates since I downloaded the app, which often include bug fixes and new features. The customer support is commendable as well; the app provides a help section that addresses common issues, and I found the FAQ section to be particularly helpful. If you do need to reach out, their response times have been quick and efficient.

Security & Privacy Review

As an American user, I’ve always been cautious about the apps I choose to download, especially when they require personal data. ArriveCAN is available on both the App Store and Google Play, which reassures me that it has undergone a vetting process. The registration process requires basic personal information such as name, contact details, and vaccination status, which is standard for travel-related apps during these times.

Regarding privacy, I appreciate that ArriveCAN minimizes ads and tracking behavior. There’s no ad clutter, and I feel secure knowing that my data is used solely for regulatory compliance and not for commercial purposes. This focus on privacy is an essential factor for me when using any app that handles sensitive information.

Pros
  • Streamlines the border entry process for travelers
  • Ensures compliance with health regulations and guidelines
  • Reduces wait times at airports and border crossings
  • Enhances safety by tracking COVID-19 exposure risks
  • Provides real-time updates on travel requirements
Cons
  • Complicated for users unfamiliar with technology
  • Requires internet access, limiting some travelers
  • Privacy concerns over personal data collection
  • Frequent updates can confuse users about requirements

User Reviews

(168K Reviews)
  • Hardin H Hawes
    2026/04/08

    known to not work for many people - does not receive regular updates. Has well-documented bugs. Other users have reported getting stuck at exactly 12% during the passport scan step. The fix that's worked for some people: uninstall the app completely and reinstall it — did not work. Worth noting: ArriveCAN is no longer mandatory — it's optional but recommended to speed up the customs process.

  • Nick Young
    2025/05/15

    Your passport scanner isn't great. I can't get the photo and bottom bar of numbers to align well enough for it to do it's automated scan. Maybe it's my phone camera but it's like they are too spaced out. Maybe allow the person to take a picture and that gets vetted by your system. Loads of other apps have that ability. I know Japan does. If the dev team behind this app even cares as there is a manual entry option.

  • Sherwin O
    2026/05/30

    A great app to declare customers before arriving. But it as a little slow to upload my passport and I had to restart the app to use it. I manually inputted my documents and which was easier. Also checking information out of the app, restarted my application back again, but my information was saved. Overall a great app instead of just writing on paper as you arrive.

  • Sally M McEachen
    2026/04/16

    When you have a work visa and live in Canada and are arriving home in Canada, you are still asked how many days you will be there. This is an impossible question to answer accurately. And you have to check and submit every single goods category in a separate screen, although at the airport screen you can check "no to all". So the app is less convenient.

  • Biggus D
    2025/12/07

    Most of us will say no to most of the general questions (goods, farms, etc) - the app should, as most apps do, flick to the next question rather than having endless clicking of the "No"/"Submit" buttons. ESPECIALLY when the two buttons are well separated on the screen. Just a thought to make it more user-friendly, to increase accuracy and to improve uptake.

Review Source: Google Play store public user reviews.

FAQ

Does ArriveCAN collect my personal data?

ArriveCAN collects personal information necessary for processing travel and health information, but it adheres to strict privacy standards and regulations to protect users' data.

Does ArriveCAN offer a free trial or free version?

ArriveCAN is a free app and does not have a paid subscription model, so all features are available to users at no cost.

Does ArriveCAN require an internet connection?

Yes, ArriveCAN requires an internet connection to submit information and receive updates; however, users can complete parts of the app offline and sync data once they are online.

How can I contact support or send feedback for ArriveCAN?

Users can contact ArriveCAN support or provide feedback through the app directly or visit the official ArriveCAN website for additional resources and contact information.

How do I manage or cancel my ArriveCAN subscription?

Since ArriveCAN does not have a subscription model, there is no need to manage or cancel a subscription; users can simply download and use the app freely.

How to use ArriveCAN

How do I activate my ArriveCAN account?

Download the app, create an account by entering your details, and follow the verification steps sent to your email.

How do I contact Customer Service for the ArriveCAN app?

You can reach Customer Service via the support section in the app or visit the official website for contact information.

How do I find the Customer Number for ArriveCAN?

Your Customer Number can typically be found in the app or in the confirmation emails related to your travel.

How do I log in to the ArriveCAN app?

Open the app and enter your email and password. If you don’t have an account, you can create one by following the prompts.

What's New

  • - Updated dependencies