Advertiser and Editorial Disclosures

Vivint

Name: Vivint
Rating: 4.3 (165000 reviews)

4.3

Rating

1,000,000+ Downloads

26.1.300 Version

Information

Category: Lifestyle
Price: free
Age Rating: Everyone
Available on: /
Developer: Vivint Home
Updated on: Jun 26, 2026

Are you looking for an easy way to manage your home security system? With the Vivint App, you can do just that – from the comfort of your own home. This helpful app allows you to stay connected with your home security system so that you can keep an eye on your family and property 24/7. Whether it's checking in on who is coming and going, monitoring activity, or setting up automated alerts for things like motion detection or open windows and doors, Vivint has it all covered. In this post, we'll dive into what the Vivint app offers and how it can help make life easier and more secure.

Features & Highlights

Vivint is a smart home security system that integrates advanced technology with user-friendly features. Here are some core highlights that make Vivint a standout choice for home safety:

Smart Home Integration: Vivint seamlessly connects with various smart home devices, allowing you to control everything from lighting to temperature through a single interface. For instance, I can program my thermostat to lower the temperature when I arm my security system, ensuring my home is energy-efficient while staying secure.

24/7 Professional Monitoring: With around-the-clock monitoring, Vivint ensures that your home is watched over at all hours. I remember one night when my motion sensors detected unusual activity outside. The monitoring team quickly alerted the authorities, providing me with peace of mind that I couldn’t have achieved on my own.

Customizable Alerts: This feature allows users to set personalized notifications for various events. For example, I set an alert to inform me immediately if my front door opens after a specific time, ensuring I’m aware of who enters my home, especially when I’m out of town.

Mobile App Control: The Vivint app offers a user-friendly interface that lets you manage your entire security system from your smartphone. On a recent family trip, I used the app to check my security cameras remotely, giving me the confidence to enjoy my vacation without worrying about home safety.

Real Experience Using Vivint

Application Scenarios

Living in a bustling neighborhood, I often find myself reliant on the Vivint app for daily security management. One evening, I returned home late from work. As I approached my front door, I realized I’d forgotten to lock it. With a quick tap on the Vivint app, I locked the door from my phone without having to fumble with keys. Additionally, I appreciate using the app to check live camera feeds when I’m expecting a delivery. This way, I can ensure that my package is safe while I’m unable to watch it in person.

User Experience

The user interface of the Vivint app is impressively intuitive. Navigating through different functions feels seamless, whether I’m accessing the live camera feeds or adjusting my alarm settings. The app loads quickly, and I’ve rarely encountered any lag or issues. One feature I particularly love is the home automation settings. For instance, creating a “Goodnight” routine that turns off the lights, locks all doors, and sets the alarm with a single command feels incredibly satisfying. Overall, using the Vivint app has been a smooth and enjoyable experience, making home security feel less like a chore and more like an effortless part of my lifestyle.

Pricing

Vivint's pricing can be a bit steep compared to other home security services, but it reflects the quality of their technology and monitoring services. Monthly plans start at around $29.99 for basic monitoring, with additional costs for advanced features and equipment. Although it requires an upfront investment for installation, I believe the peace of mind it provides is well worth the expense.

Updates & Support

Vivint is known for its responsive customer support. Whenever I've had questions about new features or needed assistance with my system, their support team has been quick to respond. Regular app updates ensure that I have access to the latest features and security enhancements, which adds to my confidence in the service. The overall commitment to customer satisfaction has made my experience with Vivint feel valued and supported.

Security & Privacy Review

When it comes to security and privacy, American users have valid concerns, especially with smart home technology. The Vivint app is available on both the App Store and Google Play, making it easily accessible for users across various devices. However, upon registration, the app requires personal data, including your name, address, and contact information. While this is standard for security systems, it’s essential to be aware of data collection practices.

One aspect that could be concerning is the potential for ads or tracking behavior. Fortunately, Vivint has a solid reputation for transparency regarding user data. They do not bombard users with excessive advertisements, and their privacy policy clearly outlines how personal information is used and protected. Overall, I feel reassured knowing that my data is handled with care, allowing me to enjoy the benefits of the Vivint app without compromising my privacy.

Pros

Smart home integration enhances daily convenience
24/7 professional monitoring ensures peace of mind
User-friendly app allows remote control anytime
Customizable security plans fit individual needs
Energy management features reduce utility costs

Cons

High monthly fees can strain budgets
Limited customer service availability frustrates users
Complex installation process may require professional help
Equipment can become outdated quickly over time

Get Installation Details

Google Play

App Store

User Reviews

(165K Reviews)

Sandra Lange
2025/05/18
The latest update causes the app to freeze, and you have to force stop it and then open it again for it to work. Also, video playback is hit and miss, and sometimes it will jump from the day you are scrolling to some previous day's feed. The video will also get stuck on a certain minute of the day, and you can't play another. Receive error of it can't play it. It worked better before the most recent update. Please fix this. Thank you.
Timothy Sundquist
2025/10/15
Terrible. For how much the system costs (monthly fees plus equipment) you would expect it to work. The app is glitchy, the "smart" features are constantly failing, the camera constantly goes offline, and the package recognition system is utterly worthless. We've had numerous packages stolen and half the time the deter sound doesn't even go off. I'm fed up, have been fed up for a long time but we're stuck with the stupid thing. Maybe this will deter someone from making my mistake.
Orrin Bare
2024/12/05
It worked well at first but now barely works at all. I can't load camera events, can't use 2 way communication through either of the cameras on any device, door lock and garage doesn't update status. Recently started getting duplicate notifications for every camera event. It's so annoying and so distracting with the fake notifications that I've stopped looking at them which defeats the whole purpose. Can't wait for my contract to be up, nothing works the way it's supposed to.
Sarah Harmon
2025/03/13
Update 3/12/2025 The app is worse than ever. I can't retrieve any video recordings, and it skips around on the times. Fix it already! When we first bought the system everything had worked as it should. Now a couple years later we have had nothing but issues with both the app and the system. We paid entirely too much money for the garbage this has turned into. Wish there was a way to get a refund since it's not performing as it should. My advice? Don't waste your money with this system.
LoLo Hanna
2025/01/07
For me, right now, my problem is more of an app issue than equipment. Mine keeps saying someone is at your door, but no one is there. It happens all times o the night and wakes me up. There is no way to stop it, or I can't figure it out. I even tried to reduce the zone sensitivity thinking that would work , since that is what Google told me to do. It worked fine until the last update. App won't show some recordings either.

Review Source: Google Play store public user reviews.

FAQ

Does Vivint collect my personal data?

Yes, Vivint collects personal data to enhance user experience, improve services, and ensure security, but it adheres to privacy policies to protect user information.

Does Vivint offer a free trial or free version?

Vivint does not typically offer a free trial or a free version; however, they may provide promotional deals or discounts for new customers.

Does Vivint require an internet connection?

Yes, Vivint requires a stable internet connection to function properly, as it relies on cloud services for monitoring and control of connected devices.

How can I contact support or send feedback for Vivint?

You can contact Vivint support through their customer service phone number, email, or by using the chat feature on their website, and feedback can be submitted through the same channels.

How do I manage or cancel my Vivint subscription?

You can manage or cancel your Vivint subscription by logging into your account on the Vivint website or app, or by contacting customer support for assistance.

How to use Vivint

How can I contact Vivint customer service?

You can reach Vivint customer service by calling 1-800-216-5232 or using the chat feature in the Vivint app.

How do I activate my Vivint system?

To activate, log in to the app, go to "System Settings," and follow the prompts to complete activation. Ensure your equipment is properly installed.

How do I log in to the Vivint app?

Open the app, enter your email and password, then tap "Log In." If you forget your password, use the "Forgot Password?" link.

What is the customer number for Vivint?

The customer number for Vivint is usually provided in your account details; you can also find it in the app under account settings.

What's New

Version 26.7.100:Detection BoxesWe’ve made it easier to understand what’s happening at a glance.See smart detection boxes around people and packages in your camera eventsZoomed-in thumbnails help you quickly identify what triggered the recordingGet clearer, more useful context without opening every clipPrefer a cleaner view? You can turn Detection Boxes off anytime in Activity Settings.If you have any questions or experience any problems, please reach out to us at [email protected]