4.9 Mobile Passport Control is a mobile app developed by U.S. Customs and Border Protection (CBP) that allows travelers to submit their passport information and customs declaration form via their smartphone or tablet prior to arriving at the airport. The app is designed to expedite the traveler
Features & Highlights
If you're a frequent traveler to the United States, the Mobile Passport Control app is a game changer. Designed to expedite the customs process, this app offers numerous features that enhance the travel experience. Here are some core highlights:
Real Experience Using Mobile Passport Control
Application Scenarios
Having used the Mobile Passport Control app multiple times, I can attest to its reliability and effectiveness in various scenarios. On a recent family trip to Italy, we landed at Atlanta International Airport, which is notorious for its long customs lines. Instead of dreading the wait, I pulled out my phone and launched the app. After entering our details, I received a QR code that allowed us to skip the line and head straight to the customs officer. It felt great to see the envy on the faces of those still waiting in line!
User Experience
The user interface of Mobile Passport Control is sleek and modern. The app guides you through each step seamlessly, from entering your passport information to submitting your customs declaration. I found the process to be nearly foolproof, with prompts and tips to help along the way. The performance was excellent; I never faced any crashes or slowdowns, even during peak travel times. Overall, using the app felt empowering—like I had a little secret that made my travels smoother and less stressful.
Pricing
One of the most appealing aspects of the Mobile Passport Control app is that it is entirely free to download and use. There are no hidden fees or premium features that require payment, which is a significant advantage over many other travel apps. This makes it accessible to anyone looking to simplify their travel experience without breaking the bank.
Updates & Support
Mobile Passport Control is frequently updated to ensure compatibility with the latest devices and to improve functionality. I appreciate that any bugs or user feedback are taken seriously, with regular enhancements rolled out. The customer support team is responsive; when I had a question about a recent update, I received a prompt and helpful response via email. This level of support adds to my overall confidence in using the app for my travels.
Security & Privacy Review
For American users, security and privacy are paramount when it comes to mobile apps, especially those handling sensitive personal information. Mobile Passport Control is available on both the App Store and Google Play, which adds a layer of credibility. The app requires you to register and provide personal data, including passport numbers and travel itineraries. However, I felt reassured by their commitment to data security, as they do not sell user data to third parties.
Importantly, the app does not contain ads or engage in intrusive tracking behavior, which is often a concern for mobile users today. This focus on privacy makes me comfortable using the app, knowing that my information is safeguarded while I enjoy the convenience of expedited customs processing.





Very frustrating process. Set up my account before we left. When we arrived back in US (@IAD) the app made me re-log in and then wouldn't accept my passport photo as accurate - even though it was the same passport I scanned when I set-up my account. After 6 tries, I basically forced the app to accept it, bypassing a verification step (if you can by pass the verification, why have it at all?). We were then informed to join a specific line, that had NO AGENT working. This was NOT simple or short





I've used this app multiple times at BWI for me and my family. I took my photo at the end of the ramp when coming off the plane. It's out of the way and a solid background. Each time I've used it, I was able to walk right to customs and use it without issue. Only the Global Entry holders get priority access over you, and there were none whenever I used it.





This app is pretty useless. I tried it but you can't submit it until you land at the entry point airport. Then you have to take a photo of yourself. Clear light, no distracting backgrounds, no other distinguishable faces, and you can't pull a photo from your gallery. It's next to impossible to meet these conditions while you're in the airport at customs. This step should probably come before the submit button. No idea what comes after that. Didn't get passed the photo portion.





I used this app arriving in Miami. Not sure why so many people hate it. Seems to me it must have been user error. I put all the important information in the app the day before travel for 3 of us. It holds your information until you arrive at your destination. As soon as the flight landed, I hit in Airport and we all took our photos in the plane. Following all the directions. The clock starts to tick down from 4 hours. Found our assigned line and we were through customs in 10 minutes.





Totally worthless. Info shows this option is available at DFW. Downloaded the app when leaving, then when we arrived back at DFW, got an error saying I didn't have the latest version. Couldn't update so, had to start all over, just to find out that there were no options to use this when entering customs! Official there said the app was totally useless so...don't just take my word for it!
Review Source: Google Play store public user reviews.
Mobile Passport Control does collect personal data necessary for processing your entry into the U.S., such as your name, passport information, and travel details, but it is designed to protect your privacy and data security.
Mobile Passport Control is free to download and use, with no subscription fees or trials required, making it accessible to all eligible travelers.
Yes, an internet connection is required to submit your information through the Mobile Passport Control app, although you can access the app and fill out your information offline before connecting to the internet to submit.
You can contact support or send feedback for Mobile Passport Control through the app itself, typically found in the settings or help section, or by visiting the official CBP website for additional resources and contact information.
Since Mobile Passport Control does not have a subscription model, there is no need to manage or cancel a subscription; the app is free to use without ongoing commitments.
You can reach customer service via the app's help section or by visiting the official website for contact options.
Simply download the app from the App Store or Google Play, and follow the prompts to set up your profile. No activation code is required.
Open the app, enter your email and password, and tap 'Log In' to access your account.
The Mobile Passport Control app does not have a customer number; support is primarily provided through their website and app.