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Volaris

Name: Volaris
Rating: 4.2 (14200 reviews)

4.2

Rating

1000万+ Downloads

2.8.1 Version

Information

Category: Travel
Price: Free
Age Rating: 4+
Available on: /
Developer: Volaris
Updated on: Jun 19, 2026

Volaris is an ultra-low-cost airline based in Mexico. It is a subsidiary of the Mexican airline group Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V., and is headquartered in Santa Fe, Álvaro Obregón, Mexico City. The airline flies to 47 destinations in Mexico, the United States, Guatemala, Costa Rica and Cuba.

Volaris started operations on March 13, 2006 with one Boeing 737-300 aircraft painted in Volaris livery and offering flights to seven Mexican domestic destinations from its base at Toluca International Airport (TLC). In August 2007, Volaris announced plans to begin international flights to select U.S. cities as early as mid-2008; these services were launched on February 14, 2008 with flights to Los Angeles and Oakland from Guadalajara and Tijuana respectively. Service to San Jose, California was added on June 10, 2008. Flights to Chicago and Dallas/Fort Worth were subsequently added from Guadalajara's Miguel Hidalgo y Costilla International Airport (GDL) in November 2009. In October 2011 Volaris acquired Canadian low-fare carrier Canada 3000 which had been struggling financially for several years prior to its acquisition by Volaris; the purchase allowed Volaris access rights to fly into Toronto Pearson International Airport (YYZ).

On April 18, 2013 it was announced that American Airlines

Features & Highlights

Easy Booking Process: The Volaris app simplifies booking flights with an intuitive interface. I recently needed to book a last-minute flight to Mexico City. Within minutes, I was able to find the best fare, select my seat, and pay—all from my phone!

Real-Time Flight Updates: Stay informed with live notifications about flight status and changes. During my trip, I received timely alerts regarding gate changes and delays, allowing me to adjust my plans without stress.

Flexible Payment Options: Volaris offers various payment methods, including credit cards, PayPal, and more. When I needed to book a ticket for a friend, I opted to use PayPal for a quicker transaction, and it worked flawlessly.

Loyalty Program Integration: The app integrates seamlessly with the Volaris loyalty program, VClub. I was able to check my points balance and redeem them for discounts on my next flight, making my travel more economical.

Real Experience Using Volaris

Application Scenarios

As someone who frequently travels for both work and leisure, the Volaris app has become an essential part of my travel routine. Last month, I had to fly from Los Angeles to Guadalajara for a business meeting. The app's booking feature allowed me to quickly secure my ticket while I was on break at work. Later, I used the app again to check in for my flight, which saved me time at the airport.

Another scenario was when I had a spontaneous weekend getaway planned with friends. We decided on a Friday to visit Cancun, and using the Volaris app, I was able to find affordable flights for the same night. It was incredibly easy to book and confirm our tickets, making the entire process smooth and stress-free.

User Experience

The user interface of the Volaris app is clean and straightforward, making navigation a breeze. Upon opening the app, I am greeted with a user-friendly dashboard that displays flight options, pricing, and my account details—all at a glance. The feature workflow is intuitive; for instance, when searching for flights, I can easily filter results by price, duration, and layovers.

Performance-wise, the app is responsive, and I rarely experience lag when browsing through options or checking my itinerary. After using the app for several trips, I feel confident in its capabilities, and it has become my go-to travel companion. The overall experience has left me feeling satisfied, as it caters to all my travel needs seamlessly.

Pricing

Volaris is known for its low-cost flight options, and the app reflects this with competitive pricing. When I last booked my flight, I was pleasantly surprised to find several options under $100. The app also offers discounts when booking round trips or using the VClub loyalty program. Overall, I find that Volaris provides excellent value for the quality of service received.

Updates & Support

The Volaris app is regularly updated, ensuring that users have access to the latest features and improvements. I’ve noticed enhancements in the booking process and additional features being rolled out over time. Customer support is readily accessible through the app, allowing me to resolve any issues quickly. Whether I had a question about my flight or needed assistance with a payment issue, the support team was efficient and helpful, which added to my overall positive experience.

Security & Privacy Review

As an American user, security and privacy are paramount when using travel apps like Volaris. The app is available on both the App Store and Google Play, which provides an added layer of trust. Upon registering, I was required to provide basic personal information, including my name and email address. While this is standard practice, I appreciate that the app offers clear information on how my data is used.

Regarding ads and tracking behavior, I noticed that the app does not bombard users with excessive advertisements, which is a relief. The occasional promotional notifications about flight deals are relevant and not intrusive. I feel confident that my personal information is securely handled, allowing me to focus on planning my travels without worrying about data breaches or privacy concerns.

Pros

Affordable fares make air travel accessible for everyone.
Extensive route network connects major cities across Mexico.
Flexible booking options allow easy changes to travel plans.
Modern fleet ensures a comfortable flying experience.
Excellent customer service supports travelers throughout their journey.

Cons

Limited legroom can lead to uncomfortable long flights.
Additional fees for baggage can increase overall travel costs.
Inconsistent customer service experiences may impact passenger satisfaction.
Frequent flight delays can disrupt travel plans significantly.

Get Installation Details

Google Play

App Store

User Reviews

(14.2K Reviews)

Byron Guzman
2026/03/03
They have slow customer service, and their app is not efficient at all. I accidentally selected different seats and exited out of the app before checking in. When I reopened the app to check in, I could no longer do it, and it wouldn't proceed to check in until I paid for the seats selected. I have already paid for my tickets but just needed to check in. When I reached out to customer service, it took hours to get a response just for them to tell me I have to pay, and I can't remove services.
slεερү clεσ
2026/02/09
thsi app completely failed at replacing checking in on the website. it's buggy, does not let you but your information in manually (you are forced to take a picture of your documents), it takes an unreasonably long time to get anywhere within the app- and! it's the only option you have! i have heard the other apps were just as bad but this is the first I've had to review so low in a long time.
Alexander Suleymanov
2026/04/18
The primary purpose of the airline's app is to provide flight information readily and simplify check-in. This app fails at both. It updates the gate info at the very last moment. It never pre-caches boarding passes, so opening them is painful, especially in Mexico where the Internet can be slow. Free advice: don't use the app, print boarding passes, and check the board for flight updates.
guadalupe noyola
2026/03/18
Worst app ever. You can attempt to do the check in and it works less than half of the time. Sometimes you can do one but not your travel partner's or childrens'.Most of the airport terminals have huge lines due to this app error and when they are down the attendants will try to charge you even though you prove it is not user error. worst system all together.
Nick Menjivar
2026/02/24
Horribly buggy app. I tried adding checked luggage 3 different times which resulted in errors. It was only on the 3rd time when I was finally able to complete the transaction. It was only then that I was charged for all 3 transactions. Volaris Customer Service is useless and will not refund you nor the airport attendants will not help get your refund either. They will force you to submit a case through a form online, which may take up to 3 days to hear any reply.

Review Source: Google Play store public user reviews.

FAQ

Does Volaris collect my personal data?

Yes, Volaris collects personal data necessary for booking and managing flights, such as your name, contact information, and payment details, in accordance with their privacy policy.

Does Volaris offer a free trial or free version?

Volaris does not offer a free trial or a free version, as it primarily operates as a service for booking flights and travel-related services.

Does Volaris require an internet connection?

Yes, Volaris requires an internet connection to access its features, such as searching for flights, making bookings, and managing reservations.

How can I contact support or send feedback for Volaris?

You can contact Volaris support through their official website or app, where you can find customer service options, or you can send feedback via their designated channels.

How do I manage or cancel my Volaris subscription?

To manage or cancel any subscriptions or memberships with Volaris, you can log in to your account on their website or app and follow the prompts in your account settings.

How to use Volaris

How can I contact Volaris customer service?

You can reach Volaris customer service by calling their toll-free number or using the chat option in the app for assistance.

How do I activate my Volaris app account?

To activate your account, download the app, register with your email, and follow the instructions sent to your email to confirm your account.

How do I find my customer number in the Volaris app?

Your customer number can be found in your profile section within the app after logging in.

What should I do if I can't log in to the Volaris app?

If you're unable to log in, use the "Forgot Password" option to reset your password or contact customer service for help.

What's New

With the new payment management system and a few configuration changes, you’ll be able to use the app more efficiently. Plus, you can now save your travel companions’ profiles to book faster, and if you need help, use our new smart assistant, ARI! Download the new version and book more easily.